Privacy Policy

1) Who we are & scope

This Privacy Policy explains how YourBatteriesHub (“we”, “us”, “our”) collects, uses, discloses, and protects personal information when you:

• visit yourbatterieshub.com and any sub-domains (the “Site”),
• interact with our social media pages, emails, and online ads,
• purchase our products or use any online services, features, or tools we operate (collectively, the “Services”).

By using the Services, you agree to this Privacy Policy and our Terms of Use. If you do not agree, please do not use the Services.

No physical stores. We operate online only. We do not accept cash or cheque payments.

2) Information we collect

We collect information you provide directly and data collected automatically:

a) Information you provide

• Identifiers & contact data: name, billing/shipping address, email, phone.
• Account data: username, password, preferences, saved addresses.
• Order & support data: items purchased, order notes, returns, messages you send us.
• Marketing choices: newsletter or SMS opt-in/opt-out preferences.
• Payments: We use PCI-DSS compliant payment processors. We do not store full card numbers or CVV. We do not accept cash or cheques.

b) Information collected automatically

• Device & usage data: IP address, device identifiers, browser/OS, pages viewed, time on site, referring pages/URLs, error logs.
• Cookies & similar tech: to keep you signed in, remember preferences, analyze usage, and personalize content/ads. See Cookies below.

c) Information from third parties

• Analytics & advertising partners (e.g., Google Analytics/Ads, Meta) may provide aggregated or interest-based segments.
• Fraud prevention & payment partners may confirm payment risk signals.
• Social media if you interact with our content or ads.

We do not knowingly collect data from children under 13. If you believe a child provided data, contact us and we’ll delete it.

3) How we use information

• Fulfill orders and provide customer support.
• Create & manage accounts, remember preferences, and provide features.
• Communicate about orders, service updates, security alerts, and with your consent, promotions/newsletters.
• Improve & secure our Site, including debugging, analytics, and fraud prevention.
• Personalize content and ads (where permitted/consented).
• Comply with law, enforce terms, and protect our rights, users, and the public.

We do not use your information for in-store geofencing or in-store e-receipts.

4) Cookies & similar technologies

We use first-party and third-party cookies, pixels, and tags to:

• keep you signed in and remember cart items;
• measure site performance (e.g., Google Analytics);
• deliver and measure advertising (e.g., Google Ads, Meta).

Choices: You can control cookies via your browser settings (blocking may affect features). To manage interest-based ads, see Ad Preferences below.

5) Advertising & analytics

We may work with ad platforms to show relevant ads based on your interactions with our Site. These partners may set cookies or read existing ones.

Analytics opt-out: Google Analytics offers a browser add-on.

Ad preferences: Visit industry pages like the Network Advertising Initiative or YourAdChoices to limit interest-based ads. Platform-level controls (Google, Facebook/Instagram) also apply.

Contact details uploaded to ad platforms for audience matching may be hashed before transmission.

6) How we share information

We do not sell personal information. We share only as needed to provide and protect our Services:

• Service providers/processors: hosting, payments, email/SMS delivery, analytics, customer support, fraud prevention—bound by confidentiality and limited-use obligations.
• Legal & safety: to comply with laws, respond to lawful requests, protect rights, safety, and prevent fraud/abuse.
• Business transfers: in a merger, acquisition, or similar event, data may transfer under this Policy’s safeguards.
• With your direction/consent.

We do not have franchisees and do not share for in-store operations.

7) Retention

We keep personal information only as long as necessary for the purposes described above, including:

• Orders & accounting records: retained as required by law (e.g., tax, audit).
• Account data: retained while your account is active (and for a reasonable period thereafter).
• Marketing data: retained until you opt out or until it’s no longer needed.
• Logs/analytics: retained for operational security and performance, then aggregated or deleted.

8) Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is 100% secure; please protect your account credentials and notify us of any suspected unauthorized activity.

9) Your choices & rights

a) Email & SMS

• Emails: click “unsubscribe” in any marketing email or adjust your account settings.
• SMS: reply STOP to our message to opt out of promotional texts. Transactional messages (e.g., order updates) may still be sent.

b) Cookies & ads

Manage cookies in your browser; adjust ad settings on platforms (Google, Meta) and at industry pages such as optout.networkadvertising.org or youradchoices.com/control.

c) Access, correction, and deletion

Depending on your location’s laws, you may have rights to access, correct, delete/erase, port, or restrict/withdraw consent for certain processing.

How to request: Email us at privacy@yourbatterieshub.com

We will verify your identity and respond within the timelines required by applicable law.

India (DPDP Act 2023): You may request access/correction/erasure and lodge grievances with our Grievance Officer.

EEA/UK (GDPR): You may have rights to object/limit processing and to lodge a complaint with your supervisory authority.

California (CCPA/CPRA): You may have rights to know/access, delete, correct, and to opt-out of “sale” or “sharing” (we do not sell). You will not be discriminated against for exercising your rights.

Authorized agents: If permitted in your region (e.g., California), authorized agents may submit verified requests on your behalf.

10) International transfers

We may process and store data in countries other than yours. Where required, we use appropriate safeguards (e.g., contractual protections) to protect your information across borders.

11) Do Not Track

Your browser’s “Do Not Track” signal isn’t currently recognized by our Site; you can use the cookie/ad choices described above.

12) Changes to this Policy

We may update this Policy from time to time. Material changes will be posted on this page with a new “Last Updated” date. Continued use of the Services after changes means you accept the updated Policy.

13) Contact us

14) Summary of key differences vs. brick-and-mortar policies

• We operate online-only - no in-store data collection, no geofencing tied to store visits, no in-store e-receipts.
• No cash or cheque collection, payments are processed online via compliant processors.
• No franchisee sharing, only vetted processors/service providers under contract.